Click a heading or one of its topics below for answers to frequently asked questions about ChurchGiving for church members and for churches. If you do not find the answer you need here, please visit our Contact Us page where you can get assistance 24/7 from our customer service team. Or you can suggest a question be added:
COST OF OUR SERVICES
Topics Covered
1. Who does ChurchGiving charge?
2. How much does ChurchGiving charge?
3. How much are the credit card charges?
4. Insufficient Fund transactions?
5. Do we need a minimum number of church members to use the program?
6. Are there any setup fees?
7. Are there any other hidden charges?
TECHNOLOGY
Topics Covered
1. How secure are these transactions / your website?
2. What is an ACH Transaction?
3. What church software does ChurchGiving work with?
4. Can ChurchGiving handle one time contributions?
PROMOTING THE CHURCHGIVING PROGRAM
Topics Covered
1. How many church members should sign up?
2. How can we increase that number?
3. What are some of the methods used by your clients to reach church members?
4. What is the largest reason church members give for signing up?
5. Can you help us promote ChurchGiving to our church community?
6. What material do we get upon signing up?
THE BASICS
Topics Covered
1. What does ChurchGiving do?
2. What day are transfers made?
3. Can this be changed?
4. Can deductions come out weekly?
5. Can ChurchGiving handle special / second collections?
6. How do we sign up our church?
ENROLLMENT
Topics Covered
1. What Payment Methods are accepted?
2. Maximum gift amount
3. Minimum
4. Different Enrollment Methods
ACCOUNT MANAGEMENT
Topics Covered
1. How do church members manage accounts?
2. How do churches manage their account?
3. Do church members have to re-specify their donation each year?
4. Do church members receive tax receipts?
5. How about something to put in the plate?
6. When can church members change gifts?
7. Can churches change church member information at any time?
8. Can church reports be imported into church software applications?
9. How do church members discontinue the service?
10. How do churches discontinue the service?
